With over 18 years of experience in bringing the latest technology products to Canada and having provided the highest levels of customer support to clients such as Palm, 3Com, Gateway, Rio, US Robotics, AOL, HP and Celestica, Keating brings you a new level of customer experience - Rest Assured Services (RAS). Through RAS we offer you 24/7 customer attention, a product performance and replacement guarantee, a no lemon guarantee and many other benefits at no additional charge.
We know you can't afford any technology downtime. With RAS we give you piece of mind and our promise that if you ever need help with any of the Keating products, we will be there for you.
Product Performance Guarantee
We guarantee that the Keating product you have purchased will perform according to its specifications for a minimum period of three years.
24/7 Customer Service
Our knowledgeable and friendly Customer Service Team is available to assist you 24 hours a day, 7 days a week. Just call us at 1-800-563-9233 or email us at support@keating.com
Product Replacement Guarantee
If we are unable to repair your product, or if we estimate that it will take more than 30 days to repair it, we will replace the product for you.
No Lemon Guarantee
If your product requires more than 3 major repairs, we consider it a "lemon" and will provide you with a replacement product.
Power Surge Protection
If your product is damaged by a power surge (power fluctuations, outages, line spikes, etc.) we will repair or replace your product.
Accessory Coverage
We will repair or replace any broken product accessories, provided that they have shipped in the original product packaging.
Global Phone Support
Keating will provide phone assistance, regardless of the part of the world you're in. Just call us at 1-800-563-9233 within Canada and U.S.A. or collect at 1-905-479-0230 from any other location.
Advanced Warranty Program
For certain product components, we offer you an advanced warranty replacement option. This means that you do not need to wait for your product to be repaired. Instead, just call us, and if we determine that the unit is "field replaceable", we will send it to you right away and walk you through the installation over the phone.
RAS Plan Insurance
Rest Assured Services Plan is fully insured with W3 Warranty Solutions.
For a detailed list of services covered under Keating Rest Assured Services and any other questions you may have, please call us at 1-800-563-9233 or email us at sales@keating.com